Shipping policy

Last updated: 19 September 2026

Thank you for shopping with Koski Organics Pvt. Ltd. This Shipping Policy explains how orders placed through https://www.koskiorganics.com are processed, dispatched, tracked and delivered.

1. Shipping Coverage

We deliver to serviceable PIN codes across India through trusted third-party courier partners. Availability of delivery, Cash on Delivery and specific shipping options depends on the destination PIN code and will be shown at checkout wherever applicable.

We currently do not offer international shipping unless expressly stated on the website or confirmed by us in writing before an order is placed.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment confirmation or order verification. Business days exclude Sundays, public holidays and days on which our fulfilment operations are closed.

Some Koski Organics products may be freshly ground, extracted, prepared or packed after an order is received. Such orders may require additional processing time to maintain freshness and quality. If a significant delay is expected, we will try to notify you using the contact details provided with your order.

Orders placed during sales, festivals, promotional events or unusually high-demand periods may take longer to process.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • 3 to 7 business days for most serviceable cities and urban locations; and
  • 7 to 12 business days for remote, rural or limited-service locations.

These timelines are estimates and begin from the date of dispatch, not the date on which the order was placed. Delivery times may vary according to the destination, courier availability, weather, public holidays, local restrictions and other circumstances beyond our reasonable control.

Delivery by a specific date is not guaranteed unless we have expressly confirmed it in writing.

4. Shipping Charges

Shipping charges, Cash on Delivery fees or handling charges, if applicable, will be displayed at checkout before payment or order confirmation.

Free-shipping offers may be subject to a minimum order value, selected products, eligible locations or a limited promotional period. If an order falls below the applicable minimum value after cancellation or modification, shipping charges may apply.

5. Order Confirmation and Tracking

Once your order is confirmed, you may receive an acknowledgement by email, SMS or WhatsApp. After dispatch, tracking details will be shared when available.

You can track your order through:

Tracking information may take up to 24 hours after dispatch to update on the courier’s system.

6. Correct Shipping Information

Please provide a complete and accurate delivery address, including:

  • recipient’s full name;
  • house, building or flat number;
  • street, area and landmark;
  • city, state and correct PIN code; and
  • an active mobile number.

Koski Organics is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

7. Address Changes

If you need to change the delivery address or contact number, contact us immediately at [SUPPORT EMAIL] or [CUSTOMER-CARE NUMBER].

We will try to accommodate the request if the order has not been packed or dispatched. Once an order has been dispatched, an address change may not be possible and may result in additional shipping charges or delivery delays.

8. Delivery Attempts

The courier partner may contact you before delivery and may make more than one delivery attempt, depending on its operating policy.

Please ensure that someone is available to receive the parcel and that the registered mobile number remains reachable. If delivery fails because the recipient is unavailable, the phone number is unreachable, the address is incorrect or incomplete, or the parcel is refused without a valid reason, the shipment may be returned to us.

Reshipping may require payment of additional forward and return shipping charges. Any refund for a refused or undeliverable shipment may be reduced by non-recoverable shipping charges, where permitted by law and in accordance with our Refund, Return and Cancellation Policy.

9. Delayed Shipments

Occasional delays may occur because of:

  • severe weather or natural events;
  • public holidays, strikes or transport disruption;
  • courier-network congestion;
  • government restrictions or local service limitations;
  • operational or technical issues; or
  • incorrect or incomplete delivery details.

If your order is delayed beyond the estimated delivery period, please contact us with your order number. We will coordinate with the courier partner and provide the available update.

A tracking delay does not necessarily mean that the parcel has been lost.

10. Damaged, Leaking, Opened or Tampered Parcels

Please inspect the parcel at the time of delivery. If the package appears visibly damaged, leaking, opened or tampered with, you may refuse delivery and contact us immediately.

If you accept the parcel and later discover damage, leakage, breakage, missing products or an incorrect item, contact us within 48 hours of delivery and provide:

  • your order number;
  • clear photographs of the outer packaging and shipping label;
  • photographs of the affected product; and
  • a clear unboxing video, where available.

Please keep the product and all original packaging until the claim is resolved. Approved claims will be handled under our Refund, Return and Cancellation Policy.

11. Lost Shipments

If tracking shows no meaningful movement for an extended period or the courier confirms that the parcel is lost, please contact us. We will investigate the matter with the courier partner.

If the shipment is officially confirmed as lost, we may arrange a replacement or refund in accordance with product availability, your preference where reasonably possible and our applicable policies.

12. Incorrect Delivery Status

If tracking shows “delivered” but you have not received the parcel:

  1. Check with family members, neighbours, reception, security staff or anyone authorised to receive deliveries at the address.
  2. Verify that the shipping address in your order confirmation is correct.
  3. Contact us within 24 hours of the delivery update with your order number.

We will raise an investigation with the courier partner. Courier investigations may require several business days to complete.

13. Partial Shipments

An order containing multiple products may occasionally be dispatched in separate packages because of product availability, packaging safety or operational requirements. Separate tracking details may be provided for each shipment.

You will not be charged additional shipping fees solely because we choose to split an order after it has been placed.

14. Product Safety After Delivery

Our responsibility for transportation ends when the parcel is successfully delivered to the address or authorised recipient provided with the order, except where applicable law provides otherwise.

After delivery, please store products according to the instructions on the label. Koski Organics is not responsible for deterioration or damage resulting from improper storage, prolonged exposure to heat, moisture, direct sunlight or mishandling after delivery.

15. Marketplace Orders

Orders placed through Amazon, Blinkit, Zepto, Flipkart, JioMart or another third-party marketplace are shipped according to that platform’s delivery policy. Please use the marketplace’s order page or customer-support channel for tracking, delivery changes or shipping complaints relating to those orders.

16. Contact Us

For shipping or delivery assistance, contact:

Koski Organics Pvt. Ltd.
Website: https://www.koskiorganics.com
Track your order: https://www.koskiorganics.com/track-order
Email: support@koskiorganics.com
Customer care: +91 928 928 9007
Registered office: K.H. 1043, Farm Number 1969, Village Morta Ghaziabad 201003 U.P

Please include your order number and registered mobile number so we can assist you efficiently.

17. Policy Updates

We may update this Shipping Policy to reflect changes in our delivery coverage, courier arrangements, operating practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Nothing in this policy limits any right or remedy available to you under applicable consumer-protection law.