Refund policy
Last updated: 19 September 2026
Thank you for shopping with Koski Organics Pvt. Ltd. We take great care in preparing, packing and dispatching our products. As our range primarily includes food and consumable products, returns are handled subject to hygiene, food-safety and quality-control requirements.
By placing an order through our Shopify store, you agree to the terms below.
1. When You Can Request a Replacement or Refund
You may contact us if:
- the product received is damaged, leaking or broken;
- you received an incorrect product, variant, size or quantity;
- an item is missing from your order;
- the product has passed its best-before or expiry date when delivered; or
- there is a genuine quality issue with the product.
Please raise your request within 48 hours of delivery by emailing at support@koskiorganics.com or contacting us at 928-928-9007. Requests received after this period may not be accepted.
To help us assess your request, please provide:
- your order number;
- your name and registered mobile number;
- clear photographs of the product, outer packaging and shipping label;
- a short video showing the damage, leakage, incorrect item or other issue; and
- an unboxing video, is mandatory (if unboxed)
Please retain the product and its original packaging until we confirm that your request has been resolved. Do not discard or consume a product for which you are requesting a refund or replacement.
2. Food-Safety and Non-Returnable Items
For hygiene and food-safety reasons, we cannot accept returns based solely on a change of mind, personal taste, aroma, colour or texture preference after delivery.
We generally cannot accept:
- opened, used, partially consumed or tampered products;
- products not stored according to the label instructions;
- products damaged after delivery through misuse, mishandling or improper storage;
- items without their original packaging, batch details or label;
- clearance, promotional or complimentary items, unless damaged, defective or supplied incorrectly; or
- requests submitted after the applicable reporting period.
Natural products may show minor variations in colour, aroma, texture or consistency between batches. Such natural variation alone will not normally be treated as a defect, provided the product is safe and meets its stated specifications.
Nothing in this policy limits any right or remedy available to you under applicable consumer-protection law.
3. Resolution of an Approved Claim
After reviewing the evidence, we may offer one of the following, depending on the circumstances:
- replacement of the affected product;
- store credit; or
- a full or partial refund for the affected item.
If we ask you to return the product, we will provide the applicable instructions. Please do not send any item back without prior written approval. For an approved claim arising from damage, defect or an error by us, the authorised return-shipping cost will be borne by Koski Organics.
4. Refund Processing
Approved refunds for prepaid orders will normally be issued to the original payment method within 7 to 10 business days after approval. Your bank, card issuer or payment provider may take additional time to reflect the amount in your account.
For Cash on Delivery orders, we may request your bank-account or UPI details and process the refund by bank transfer or UPI. You are responsible for providing accurate refund details.
Original shipping charges are non-refundable unless the complete order was damaged, incorrect, defective or undeliverable due to an error attributable to us. Any promotional discount applied to an order will be considered while calculating the refund amount.
5. Order Cancellation
You may request cancellation before the order has been packed or dispatched by contacting us immediately at support@koskiorganics.com or +91 928-928-9007
Once an order has been packed, handed to the courier or dispatched, cancellation may not be possible. If a prepaid cancellation is approved, the refund will be issued to the original payment method after deducting any payment-gateway or shipping charge that has already become non-recoverable, where permitted by law.
Koski Organics may cancel an order because of stock unavailability, pricing or listing errors, payment-verification issues, serviceability limitations or suspected fraudulent activity. If we cancel a prepaid order, the amount collected for the cancelled item or order will be refunded in full.
6. Refused and Undeliverable Shipments
If delivery fails because an incorrect or incomplete address or contact number was provided, repeated delivery attempts were unsuccessful, or the shipment was refused without a valid product-related reason, any refund may be reduced by the forward and return shipping charges, where permitted by law.
If you would like the order to be shipped again, additional shipping charges may apply.
7. Orders Purchased Through Other Platforms
Products purchased through Amazon, Blinkit, Zepto, Flipkart, JioMart or any other third-party marketplace are governed by the refund and return policy of the platform through which the order was placed. Please raise your request directly through that platform.
8. Late or Missing Refunds
If an approved refund is not reflected after the stated processing period:
- Check your bank account or original payment method again.
- Contact your bank, card issuer or payment provider, as posting delays may occur.
- If the refund is still not reflected, contact us with your order number and refund confirmation details.
9. Contact Us
For cancellation, replacement or refund requests, contact:
Koski Organics Pvt. Ltd.
https://www.koskiorganics.com
Email: support@koskiorganics.com
Customer care: +91 928-928-9007
Registered office: Farm number 1969, Village Morta Ghaziabad 201003, U.P. India
We aim to review complete claims within 2 to 3 business days. Complex quality-related claims may require additional time for internal inspection or batch verification.
