Return Refund Policy

At Koski Organics, we take great care in packing and delivering our products so they reach you safely and in the best possible condition. As our products include food, edible oils, spices, ghee, dry fruits, honey and other consumable items, returns are handled carefully to maintain hygiene and food-safety standards.

1. Returns

• Due to the nature of our food and consumable products, we generally do not accept returns for opened, used or partially consumed products.
• Returns may be considered only if you receive:
• A damaged product
• A leaking or broken package
• An incorrect product
• A product with a manufacturing or packaging defect
• A product that has crossed its expiry or best-before date at the time of delivery
• The product must be kept in its original packaging along with the invoice, labels and outer packaging wherever possible.

 

2. Reporting a Damaged or Incorrect Product

• Please contact us within 48 hours of delivery if your order arrives damaged, leaking, broken or incorrect.
• To help us resolve your concern quickly, please share:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the outer packaging
• A short video, wherever possible, showing the damage, leakage or issue
• We may request additional information to verify the concern before approving a replacement or refund.

3. Replacement

• Once your request is reviewed and approved, we may offer a replacement of the same product, subject to availability.
• If the same product is unavailable, we may offer an alternative product of equivalent value or process a refund, as applicable.
• Replacement requests will not normally be accepted for products damaged after delivery due to improper handling or storage by the customer.

4. Refunds

 

• If a refund is approved, it will be processed through the original payment method used while placing the order.
• For Cash on Delivery orders, we may request appropriate bank or UPI details to process the refund.
• The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.
• Shipping charges may not be refundable unless the order was incorrect, damaged during delivery or there was an error from our side.

5. Order Cancellation

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.
• If you wish to cancel your order, please contact our customer support team as soon as possible.

6. Non-Returnable Products

Returns or refunds may not be accepted in the following situations:

• The product has been opened, used or partially consumed.
• The original packaging, seal or label has been removed or damaged after delivery.
• The customer changes their mind after receiving the correct product.
• The product was purchased under a clearance, special promotional or non-returnable offer where clearly mentioned.
• Damage occurred because of improper storage or handling after delivery.
• The return or complaint is raised after the specified reporting period.
• There is a minor natural variation in colour, aroma, texture or consistency that is normal for minimally processed or natural food products.

7. Natural Product Variations

Many Koski Organics products are traditionally processed and minimally refined. Because of their natural characteristics, there may be slight variations between batches.

For example:

• Cold-pressed oils may vary slightly in colour, aroma or sediment.
• Virgin coconut oil may naturally solidify or liquefy depending on temperature.
• Ghee may show natural changes in grain, texture or colour.
• Spices may vary slightly in colour, aroma or intensity depending on the crop and season.
• Honey may naturally crystallise over time.

Such natural variations do not necessarily indicate a product defect and are generally not eligible for return or refund.

8. Missing Items

• If any product is missing from your order, please notify us within 48 hours of delivery.
• Please retain the packaging and share photographs or an unboxing video, wherever available.
• Once verified, we will arrange a replacement or refund for the missing item, as appropriate.

9. Orders Purchased Through Marketplaces

If you purchased a Koski Organics product through Amazon, Blinkit, Zepto, Flipkart, JioMart or another third-party marketplace, the return, replacement and refund process may be governed by that platform's applicable policy.

10. Contact Us

For any return, replacement, refund or order-related concern, please contact our customer support team.

Koski Organics Pvt. Ltd.
Website: www.koskiorganics.farm
Email: support@koskiorganics.com
WhatsApp / Customer Care: 9289289006